Data protection declaration
The Planet Switzerland GmbH, 8008 Zurich, Switzerland, CHE-116.010.022 is the operator of the website www.planetsport.ch as well as www.planetswitzerland.ch and thus responsible for the collection, processing and use of your personal data and the compatibility of data processing with the applicable data protection law.
Your trust is important to us, that's why we take the topic of data protection seriously and pay attention to appropriate security. Of course, we observe the legal provisions of the Federal Data Protection Act (DSG), the Federal Data Protection Act (VDSG), the Telecommunications Act (FMG) and other applicable data protection provisions under Swiss or EU law, in particular the General Data Protection Regulation (DSGVO).
To know what personal information we collect from you and for what purpose we use it, please note the information below.
A. Data processing related to our website
1. Accessing our website
When visiting our website, our servers temporarily store every access in a log file. The following technical data are recorded, as always with every connection to a web server, without your intervention and stored until automated deletion:
the IP address of the requesting computer,
- the name of the owner of the IP address range (i.d.R., your internet access provider),
- the date and time of access,
- the website from which the access was made (referrer URL), if applicable, with the search term used,
- the name and URL of the retrieved file,
- the status code (for example, error message),
- the operating system of your computer,
- the browser you are using (type, version and language),
- the transmission protocol used (e.g., HTTP / 1.1) and
- if applicable, your username from a registration / authentication.
The collection and processing of this data is for the purpose of enabling the use of our website (connection establishment), to ensure the long-term security and stability of the system and to optimize our website and for internal statistical purposes. This is our legitimate interest in the processing of data within the meaning of Art. 6 para. 1 lit. f DSGVO.
The IP address will also be evaluated together with the other data in case of attacks on the network infrastructure or other unauthorized or improper use of the website for the purposes of intelligence and defense and, where appropriate, used in criminal proceedings for identification and civil and criminal proceedings against the users concerned. This is our legitimate interest in the processing of data within the meaning of Art. 6 para. 1 lit. f DSGVO.
2. Use of our contact form
You have the option to use a contact form to contact us. For this we need the following information:
- Name of the club
- First and last name
- Telephone number
- E-mail address
- Message
We use this data to answer your contact request in the best possible and personalized way. The processing of this data is therefore within the meaning of Art. 6 para. 1 lit. b DSGVO is required for the implementation of precontractual measures or is in our legitimate interest in accordance with Art. 6 para. 1 lit. f DSGVO.
3. Registration for our newsletter
You can subscribe to our newsletter on our website. This requires a registration. As part of the registration, the following data must be provided:
- Title
- First and Last Name
- E-mail address
The above data is necessary for data processing. In addition, you can voluntarily provide further data (company, address, zip code, city). We process this data exclusively to personalize the information and offers you have received and to better align it with your interests.
By registering, you give us your consent to the processing of the specified data for the regular sending of the newsletter to the address specified by you and for the statistical evaluation of the user behavior and the optimization of the newsletter. This consent constitutes, within the meaning of Art. 6 para. 1 lit. a DSGVO is our legal basis for the processing of your e-mail address. We are entitled to commission third parties with the technical handling of advertising measures and are entitled to pass on your data for this purpose (see section 13 below).
At the end of each newsletter you will find a link where you can unsubscribe at any time. As part of the deregistration you can voluntarily inform us of the reason for the deregistration. After the cancellation your personal data will be deleted. Any further processing will only be done anonymously to optimize our newsletter.
4. Hotel bookings
If you make bookings either via our website, by correspondence (email or letter post) or by telephone call, we need the following data for the execution of the contract:
- Title
- First and last name
- Postal address
- Country
- Credit card / account information
- E-mail address
5. Reservation of excursions
If you make reservations of excursions either via our website, by correspondence (email or letter post) or by phone call, we need the following data for the transaction:
- Title
- First and last name
- Telephone
6. Rental cars
If you make car rental reservations either via our website, by correspondence (email or letter post) or by phone call, we need the following data for the execution of the contract:
- Billing address with
- Title
- First and last name
- Postal address
- Credit card information
- E-mail address
- Age of the driver
- Information on driver's license such as validity or permissions
7. Vouchers
If you buy vouchers either via our website, by correspondence (email or letter post) or by phone call, we need the following data to process the contract
- Title
- First and last name
- Postal address
- Country
- Credit card information or billing address
- E-mail address
8. Ticketing
If you buy tickets either via our website, by correspondence (email or letter post) or by telephone call, we need the following data to process the contract:
- Title
- First and Last Name
- Postal address
- Credit card / account information
- E-mail address
9. Catalog orders
If you order either through our website, by correspondence (email or letter) or by telephone call our catalog, we need the following data for the transaction:
- Title
- First and last name
- Postal address
The data for hotel bookings, excursion / car rental reservations, vouchers ticketing and catalog orders as well as other information voluntarily provided by you will only be used to process the contract, unless otherwise stated in this privacy policy or you have not specifically consented thereto. We will process the data by name in order to record your booking as requested, to provide the booked services, to contact you in case of any uncertainties or problems and to ensure the correct payment.
The legal basis for data processing for this purpose lies in the fulfillment of a contract pursuant to Art. 6 para. 1 lit. b DSGVO.
10. Jobs
If you apply to our job offers either via our website, by correspondence (email or letter) or by phone call, we need the following data for processing:
- First and last name
- Postal address
- Telephone number
- E-mail address
- Application documents
11. Cookies
Cookies help in many ways to make your visit to our website easier, enjoyable and meaningful. Cookies are information files that your web browser automatically saves to your computer's hard drive when you visit our website.
For example, we use cookies to temporarily store your selected services and submissions when filling out a form on the website, so that you do not have to repeat the entry when you access another subpage. Cookies may also be used to identify you as a registered user after you have registered on the website without having to log in again when you access another subpage.
Most internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a note always appears when you receive a new cookie. Disabling cookies may mean that you can not use all features of our website.
12. Tracking-Tools
a. General
For the purpose of the needs-based design and continuous optimization of our website, we use the web analytics service provided by Google Analytics. In this context, pseudonymized usage profiles are created and small text files stored on your computer ("cookies") are used. The information generated by the cookie about your use of this website is transmitted to the servers of the providers of these services, stored there and prepared for us. In addition to the under no. 1, we may receive the following information:
- Navigation path that a visitor takes on the site,
- length of stay on the website or subpage,
- the subpage on which the website will be left,
- the country, region or city from which access is made,
- end device (type, version, color depth, resolution, width and height of the browser window) and
- recurring or new visitor.
The information is used to evaluate the use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage for the purposes of market research and tailoring of this website. This information may also be transferred to third parties if required by law or if third parties process this data in the order.
b. Google Analytics
Provider of Google Analytics is Google Inc., a company of the holding company Alphabet Inc, based in the US. Before the data is transmitted to the provider, the IP address will be truncated by activating IP anonymisation ("anonymizeIP") on this website within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The anonymized IP address provided by Google Analytics within the scope of Google Analytics will not be merged with other data provided by Google. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. In these cases, we provide contractual warranties to ensure that Google Inc. maintains a reasonable level of data protection. According to Google Inc., under no circumstances will the IP address be associated with other data related to the user.
For more information about the web analytics service used, visit the Google Analytics website. For instructions on how to prevent your data from being processed by the Web Analytics Service, see http://tools.google.com/dlpage/gaoptout?hl=en.
c. Facebook plugins (like button)
On our pages plugins of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated. The Facebook plugins can be recognized by the Facebook logo or the "Like-Button" ("Like") on our site. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins. When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook "Like-Button" while you are logged into your Facebook account, you can link the contents of our pages to your Facebook profile. As a result, Facebook can assign the visit to our pages to your user account. We point out that we as the provider of the pages are not aware of the content of the data transmitted and their use by Facebook. Further information can be found in the facebook privacy policy at https://www.facebook.com/about/privacy. If you do not wish Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.
d. Instagram plugins
Functions of the service Instagram are integrated on our sides. These features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, United States. If you are logged in to your Instagram account, you can link the contents of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate the visit to our pages with your user account. We point out that we as the provider of the pages do not receive knowledge of the content of the transmitted data and their use by Instagram. For more information, see the Instagram Privacy Policy: http://instagram.com/about/legal/privacy/.
B. Data processing related to your stay
13. Data processing to fulfill legal reporting obligations
Upon arrival, we may need the following information from you and your escorts:
- First and last name
- Postal address and canton
- Date of birth
- Place of birth
- Nationality
- Official ID and number
- Validity passport / ID
- Date of issue passport / ID
- Arrival and departure day
- Room number
We provide this information for the fulfillment of legal reporting obligations, which arise in particular from the hospitality or country-specific residence / police law. To the extent that we are required to do so by the applicable regulations, we will forward this information to the appropriate authority.
In fulfilling the legal requirements, our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
14. Recording related services
If you receive additional services during your stay (for example, from the mini-bar, restaurant consume, etc.), the object of service as well as the time of receipt of the service will be recorded by us for billing purposes. The processing of this data is within the meaning of Art. 6 para. 1 lit. b DSGVO required for the execution of the contract with us.
C. Storage and exchange of data with third parties
15. Booking platforms
If you make bookings via a third-party platform, we will receive various personal information from the respective platform operator. These are usually the ones listed below Art. 5 of this data protection declaration. In addition, inquiries about your booking may be forwarded to us. We will process this data by name in order to record your booking as requested and to make the booked services available. The legal basis for data processing for this purpose lies in the fulfillment of a contract pursuant to Art. 6 section. 1 lit. b DSGVO.
Finally, we may be notified by the platform operators about disputes related to a booking. In doing so, we may also receive data on the booking process, which may include a copy of the booking confirmation as proof of the actual posting. We process this data in order to safeguard and enforce our claims. This is our legitimate interest within the meaning of Art. 6 section 1 lit. f DSGVO.
Please also note the privacy policy of the respective provider.
16. Central storage and linking of data
We store the data specified in paragraphs 2-10 and 13-15 in a central electronic data processing system. The data relating to you are systematically recorded and linked to the processing of your bookings and the processing of the contractual services. The processing of this data as part of the software is based on our legitimate interest within the meaning of Art. 6 section. 1 lit. f DSGVO on customer-friendly and efficient customer data management.
17. Storage period
We only store personal information for as long as is necessary to use the above tracking services as well as any further processing within the scope of our legitimate interest. Contract data is kept longer by us, as this is required by statutory storage requirements. Retention requirements, which oblige us to keep data, result from rules on the right to report, over the accounting and from the tax law. According to these regulations, business communication, closed contracts and accounting documents must be kept for up to 10 years. As far as we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting purposes and for tax purposes.
18. Disclosure of data to third parties
We only pass on your personal data if you have expressly consented to a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. In addition, we pass your data on to third parties, as far as this is in the context of the use of the website and the contract (including outside the website), especially the processing of your bookings is required.
A service provider, to which the personal data collected via the website is passed on or has access to it, is our web host Contabo. The transfer of data is for the purpose of providing and maintaining the functionality of our website. This is our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
Finally, we will forward your credit card information to your credit card issuer and credit card acquirer when making a credit card payment on the website. If you decide to pay by credit card, you will be asked to enter all the necessary information. The legal basis for passing on the data lies in the fulfillment of a contract pursuant to Art. 6 para. 1 lit. b DSGVO. Regarding the processing of your credit card information by these third parties, we ask you to also read the terms and conditions and privacy policy of your credit card issuer.
Please also note the remarks regarding the data transfer to third parties in no. 12-13 and 15-16.
19. Transfer of personal data abroad
We are also entitled to transfer your personal data to third parties (contracted service providers) abroad for the purposes of the data processing described in this privacy policy. These are obliged to the same extent as we ourselves for data protection. If the level of data protection in one country does not correspond to the Swiss or the European one, we contractually ensure that the protection of your personal data at all times corresponds to that in Switzerland or in the EU.
D. More information
20. Right to information, correction, erasure and restriction of processing; Right to data portability
You have the right to receive information about the personal data that we store about you on request. In addition, you have the right to correct inaccurate data and the right to delete your personal data, as far as there is no statutory storage obligation or an authorization requirement that allows us to process the data.
You also have the right to reclaim from us the data you have given us (right to data portability). On request, we also pass the data on to a third party of your choice. You have the right to receive the data in a common file format.
You can reach us for the aforementioned purposes via the e-mail address info@planetswitzerland.ch. We may, at our sole discretion, require proof of identity to process your requests.
21. Data security
We use appropriate technical and organizational security measures to protect your personal data stored against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you share your computer with others. We also take corporate privacy very seriously.
Our employees and the service companies commissioned by us have been obliged by us to secrecy and to comply with data protection regulations.
22. Notice on data transfers to the USA
For the sake of completeness, we would like to point out to users domiciled or domiciled in Switzerland that there are surveillance measures in the US by US authorities, which generally require the storage of all personal data of all persons whose data were transferred from Switzerland to the USA. allows. This is done without any differentiation, limitation or exception on the basis of the objective pursued and without an objective criterion that would limit the US authorities' access to the data and its subsequent use to very specific, strictly limited purposes, which is consistent with both the To justify access to these data as well as to interfere with their use. Furthermore, we would like to point out that in the USA there are no legal remedies available for the persons concerned from Switzerland which allow them to obtain access to the data concerning them and to obtain their rectification or deletion, or no effective judicial protection against general legal protection Access rights of US authorities. We explicitly inform the person concerned about this legal and factual situation in order to make a correspondingly informed decision to consent to the use of his data.
For users residing in EU Member States, please note that, from the point of view of the European Union, the US does not have sufficient data protection levels due, inter alia, to the issues mentioned in this section. To the extent we have explained in this privacy policy that recipients of data (such as Google) are based in the US, we will either be governed by contractual arrangements with these companies or by ensuring the certification of such companies under the EU or Swiss-US -Privacy Shield to ensure that your data is protected at a reasonable level by our partners.
23. Right to complain to a data protection supervisory authority
You have the right to complain to a data protection supervisory authority at any time.
As of: August 2018
The data protection declaration is subject to the original version drafted in German and entitled "Datenschutzerklärung", and therefore Planet Switzerland is exempted from any requirement to comply what may be stipulated in any of its translated versions. Planet Switzerland will only address all responsibilities and duties compiled in its original wording.